Tenant maintenance request

Help us understand what’s happening.

Complete the form with as much detail as you safely can. A request creates a pending work order for Matthew or Ethan to review; it does not guarantee a response or completion time.

Your contact information

We’ll use this information only to manage your maintenance request and related communication.

Tenant full name Required

Email address Required

Mobile number Required

Property and issue

Choose the home where the problem is occurring, then describe the issue in your own words.

Property address Required

Unit number When applicable

Maintenance category Required

Detailed description Required

Include the location, what you observe, and anything you have already tried. Please use at least 20 characters.

Urgency level Required

Urgency helps us review the request. It does not guarantee emergency service or a completion timeframe.

RoutineThe home is usable and the issue is stable.UrgentThe issue is worsening or significantly affecting daily use.EmergencyFor immediate danger, call 911 first and then Metro Homeworks. Use the after-hours contacts for appliance, plumbing, or flooding emergencies.

Date first noticed Required

Optional photos Up to 3

JPEG, PNG, or WebP only. Maximum 5 MB per photo. Do not put yourself at risk to take a photo.

Access details

Help us plan a safe visit. Submission does not mean anyone will enter without following your selection below.

Permission to enter Required

Yes, Metro Homeworks may enterUse the access preferences and instructions I provide.Contact me before enteringPlease arrange access with me first.No permission to enter at this timeI will coordinate access separately.

Preferred access days or times Optional

Pets on the premises Required

Access hazards or special instructions Optional

Confirm and send

I understand this form is not for emergencies.I will call 911 for immediate danger and use the emergency contacts for urgent property maintenance.I consent to maintenance-related emails.This may include review, scheduling, and completion information.I consent to maintenance-related text messages.Message and data rates may apply. Consent is not a condition of receiving maintenance service.

What happens after you submit

Your request is recorded immediately and reviewed by Metro Homeworks before timing is confirmed. Keep your confirmation number, and call directly for urgent issues. Text messaging is not currently active.

Required fields are marked above.